Contact
Contact NovaDrop
Have a question about your order, a tracking status update, or one of our upcoming product drops? We are here to help you every step of the way!
To ensure you receive the fastest possible assistance, please review our support channels below:
📧 Customer Support Email
- Email Address: info@novadrop.co.za
- Response Window: Our customer care team reads and reviews all inquiries manually. We aim to respond to every email within 24 to 48 business hours, Monday through Friday.
đź“ť Speed Up Your Support Request
If you are emailing us regarding an active purchase, please ensure your message includes:
- Your Full Name used at checkout
- Your Shopify Order Number (e.g., #1001)
- A brief, clear description of your query (or clear photos if you are filing a 48-hour transit damage claim).
đź“Ť Operating & Fulfillment Base
NovaDrop operates exclusively as a digital storefront. All inventory processing, manual quality checks, and premium custom packaging operations are conducted strictly through our main administrative hub in Worcester, Western Cape, 6850, South Africa.
Please note: Our Worcester location functions as a private security fulfillment warehouse and is closed to the general public. We do not support physical order walk-ins, collection drops, or counter returns.